Insurance
Process claims, onboard clients and stay compliant with the help of agentic AI. Meanwhile your teams have time for what really matters: Serving customers.
We work with Claims handlers, underwriters and advisors.
What this industry needs, and how we tackle it
The challenge
Every claim has to be judged against its own terms, not a general rule.
How we tackle it
An agent checks each claim against the policy terms and shows which ones it applied.
Claim CLM-307
Water damage · M. de Jong
Water damage covered
Yes
Reported within 14 days
Yes
Deductible
€250 applies
Repair invoice
Missing
Illustration, fictional data
The challenge
Every claim raises questions, and each one needs a clear reply.
How we tackle it
The agent prepares the reply from the status of the case, in your tone. The handler checks it and sends it.
Reply to customer
CLM-307
Status
Waiting for repair invoice
To: Marc de Jong · Your claim CLM-307
Hi Marc, thanks for your patience. Your policy covers the water damage. Once we have the repair invoice we can pay out within a week.
Send
Edit
Illustration, fictional data
The challenge
Email, post, forms and phone calls all carry part of the story.
How we tackle it
They become one case, and the agent asks for what is missing.
One case
CLM-307
Post
Online form
Phone call
Case
Kitchen flood, 12 March
Missing
Repair invoice
Request prepared
Hi Marc, your policy covers the water damage from 12 March. Please send the repair invoice so we can move the claim forward.
Approve
Edit
Illustration, fictional data
One process, before and after
Switch between today and with an agent. The agent prepares, you approve or decide.
PrepareApproveDecide
The agent prepares
You approve and decide
1
A customer reports damage by email or phone
2
I type the details into the claims system
3
I ask the customer for any missing information
4
I check the policy to see what is covered
5
I decide who should handle the claim
You approve the routing or change it.
6
I decide on the settlement or next question
You decide: settle, ask more, or decline.
7
I reply to the customer
You read, edit and send.
Triggered by
Pick up the report
Connects to
Shared mailbox, Call notes, Claims system, Email, Policy administration
You stay in charge
3 of 7 steps need your approval or decision
Illustrative example, made-up data. The agent prepares, you decide.
One of our colleagues on what matters in the sector.
Interview video
We map it, show what AI can do for it, and agree how to measure it against where you started.